Shipping & Delivery
AS WE ARE EXPERIENCING HIGH VOLUMES OF ORDERS AND THERE ARE SHIPPING DELAYS - PLEASE ALLOW BETWEEN 5-7 DAYS FOR YOUR ORDER TO BE MADE AND DISPATCHED - THEN, ADDITIONAL TIME FOR DELIVERY.
Delivery dates supplied by Milla Rose are an estimate only and Milla Rose will not be liable for any loss, frustration or damage through any reasonable or unavoidable delay in fulfilment & delivery.
We aim to get all of our orders out as soon as possible after your order is placed. There are currently shipping delays as Victoria and NSW are in lockdown.
We recommend that you order well ahead of time to avoid any possible shipping delays, especially when ordering a gift or for a special occasion.
We are unable to provide any refund, return or cancellation of your order due to delays in fulfilling your order and the delivery time.
Same Day Delivery
Milla Rose offers Same Day Delivery, on orders over $100 in Metro Melbourne. Your order has to be placed prior to 2pm that day to be eligible. If you place your order after the cut off, it will be delivered the following day.
Packaging & Shipping
We ensure each item is securely wrapped and packaged, with sufficient packaging in each parcel, the boxes or satchels are then marked as fragile and the delivery company is notified that the order is fragile.
However, dried and preserved flowers are delicate and natural shedding may occur during transit (this is inevitable with all dried flowers).
If your order gets damaged during transit, we can assist you in making a claim directly to the delivery company as once the items leave our premises, they are out of our care.
Shipping & Courier Service
Our shipping price is based on the cost it is to send our arrangements within Australia. We currently ship all of our orders with Australia Post, subject to each order and location.
All parcels are tracked and you should receive your tracking information once your parcel has been dispatched - please email us when if you haven’t received your tracking number.
As we use a third party courier service, this means that once the parcel has left our premises, unfortunately, we have no control on how it is handled, and in what timeframe it is to be delivered.
Milla Rose is not responsible for and will not pay for, or refund for any loss, damages or expenses incurred during transit with the courier service.
However, if your parcel does arrive damaged please contact us via email immediately (with photo evidence) and we will work to rectify the situation.
We currently offer free shipping over $200. We also offer free local delivery within 5kms of Nunawading, Melbourne.
Issues with Order
If you believe your parcel is damaged from transit, please send us an email to discuss further. Please provide photo evidence within 48 hours of receiving your item.