Refunds & Returns
Australian Consumer Law - Refunds & Returns
If there is an issue with your order you have received - you must notify us and send through photos via email within 48 hours of receiving the product.
- Please note that we are not able to provide a refund, return or compensation if you receive your order later than expected. We are constantly experience a high volume of orders so please allow up to 2 weeks to make and then dispatch your order as some of our products are made to order and are all unique (unless specified).
- We are unable to provide a refund/return due to disappointment or frustration from receiving your order later than expected or not on the date you prefer. We recommend placing your order well ahead of time to avoid disappointment and contacting us before ordering if you are after a specific delivery day.
- We do not provide returns/refunds for 'change of mind' OR if the arrangement is smaller/bigger than expected.
A) Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major problem or default and compensation for any other reasonable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major problem.
infringe the Australian Consumer Law. All of our refunds and returns are dealt with and decided on a case by case basis. We have provided the following policies and procedures should a refund or return be warranted.
Australian Consumer Law - Flowers
B) As our products are seasonal and often vary with each order, there may be variations to the reference images used on this website for any
flowers you may order. Especially as flowers are natural - they come all come in different shapes, colours and styles. The photos that are provided on our website are for illustrative purposes and may differ from the arrangement you order. We do our best to give you an arrangement as similar as possible with the products available to us. We will not accept a return or exchange of any flowers due to
any variation between the flowers you receive and the reference images on this
C) As our flowers are being shipped domestically, transport can take a toll on our fragile arrangements. It is important to allow a few days for your flowers to settle so we recommend handling the flowers with care. Once the arrangements leave our store, they are out of our control and we cannot accept the return of flowers that are damaged in transit. We can contact the delivery company and do our best to rectify the situation if they get severely damaged in transit.
Please note: dried flowers are prone to shedding - this is unavoidable but can be managed if handled carefully. We are unable to provide any compensation for some shedding of flower petals.
Returning an Item
A) If we agree in writing to the return of goods, you must do the following:
packaging, with tags attached; and
ii) Email us your receipt as proof of purchase, along with the return postage
tracking number. We have to wait until we have received the returned goods before issuing a refund.
returning your goods unless otherwise stated by us, in writing.